Shipment processing time
All orders are processed within 7 business days.
State whether or not shipments or deliveries occur on weekends or holidays. Communicate what the customer should expect if your company is experiencing a high volume of orders, and if they should expect any delays. Let them know how you will communicate these changes.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment confirmation and order tracking
Let your customers know when they’ll receive a shipment confirmation and tracking number.
Customs, duties, and taxes
peakemb is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
peakemb is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Add information whether or not you offer returns, how to start the return process, who is responsible for the cost of shipping a return, where they should send the return (note the carrier), and other details on what to expect when making a return or exchange. Include information on how long returns take to process and when customers can expect to see a full refund.